Need help to access the Secure Help Portal -
Then follow these instructions:
When ready -
- Click on the "Secure Help Portal" button above (or if a general comment, click the Contact Us button above).
Then -
- Enter your name, email and select a name or department in the "Assign to" field under "---Any Operator---". Then type in your main Subject. Copy the Access Code across to the adjacent field (this stops robots completing the form). Then add the main details of the help you require. We WILL get back to you by email, providing a link to our secure help system with our comments and potential help. We monitor the Secure Help Portal regularly 24/7. You may not get an immediate response but your enquiry will receive immediate and urgent attention and will be referred to a specialist who will contact you.
With a New Help Ticket you will get a New Ticket Number. You can open your email conversation with the help department with that ticket number.
- When you enter your query please be specific and to the point so we can help you efficiently.
- No information will be shared with anyone else*
* Please read our Terms and Conditions for full details relating to Legal requirements regarding passing information on to the appropriate authority for children believed to be in imminent danger. Click HERE to read.
